Patient Management Services are present on each unit at Oishei Children's Hospital to meet with patients and families to coordinate the plan of care during the hospital stay as well as to plan transition from the hospital to home. Patient families are welcome to contact the team directly by calling (716) 323-2210, or by asking a nurse to do so, if there are questions about the services listed below or any other needs.

Patient Management Services includes, but are not limited to, the following:

  • Assistance in communication between patients, family, members of the healthcare team to develop a safe discharge plan
  • Coordinating a family meeting involving all the member's of your child's medical team
  • Coordinate homecare needs and link patients to services in the community as applicable
  • Coordinate the discharge plan utilizing the insurance company’s case management programs
  • Arrange appropriate home care services and durable medical equipment when medically necessary
  • Provide information and referrals to community services for transportation if applicable, financial, legal, counseling, and vocational services
  • Adoption counseling and referral
  • Perinatal bereavement counseling